Terms and Conditions

Refund/Return Policy Please choose your artwork (goods) carefully as we do not accept returns. All items are final sale.  Please message us through the Contact page on OldCoyoteCeramics.com for further details. We try to avoid any dispute, so we work with complaints in the following way:  If you are unhappy with your purchase or it arrives damaged, please contact us and we will try to resolve the problem as soon as possible.

Damaged Art
If you notice any serious damage to the outside of the package, please contact the shipping carrier and us immediately. If you notice damage upon unpacking your art from Old Coyote Ceramics, contact us within  48 hours of receiving the art with digital images of the damage. If we find that the edition was damaged in transit we will endeavor to replace the edition. In the event that we are unable to replace the  edition we will arrange a refund upon receiving the returned damaged art.

Right to Cancel Customer as stated in these Terms and Conditions, you can cancel your purchase (contract) within 4 days prior to shipping goods without giving any reason. The cancellation period will expire the date your goods were shipped to you, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (e.g. a message sent by email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Effects of cancellation in the cancellation period - Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Timing of Reimbursement If the goods have not shipped, we will make the reimbursement without undue delay, and not later than: 14 days after the day which we are informed about your decision to cancel this Order Contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in  any event, you will not incur any fees as a result of the reimbursement.

Postage & Packaging All orders are wrapped and packed securely to prevent the artwork being damaged in delivery.  Shipping is not included in the price of all original art.  Shipping charges apply to all other products and will be added at check out based on delivery address. All purchases are shipped with tracked delivery and insurance.

International Customs Charges If you are outside the USA, you may be charged taxes and duties when your parcel arrives in the country. This is your responsibility to pay. Customs policies vary widely from country to country; you should contact your local customs office to find out more.

Terms & Conditions These terms and conditions apply between you, the user of this website  (including any sub-domains, unless expressly excluded by their own terms  and conditions), and Katie MacCallum, the owner and operator of this website. Please read these terms and conditions carefully, as they  affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these terms and conditions, you should stop using the website immediately. In these terms and conditions, user or users means any third party that accesses the website and is not engaged as a consultant or otherwise providing services to Katie MacCallum and accessing the website in  connection with the provision of such services. 

Intellectual Property & Acceptable Use All content included on the website, unless uploaded by users, is the  property of Katie MacCallum, our affiliates or other relevant third parties. In these terms and conditions, content means any text, graphics, images,  audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this website, including  any such content uploaded by users. By continuing to use the website you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission. You may, for your own personal, non-commercial use only, do the following: Retrieve, display and view the content on a computer screen. You must not otherwise reproduce, modify, copy, distribute or use for commercial  purposes any content without the written permission of Katie MacCallum.

Prohibited Use You may not use the website in any way which causes, or may cause, damage to the website or interferes with any other person’s use or enjoyment of  the website; in any way which is harmful, unlawful, illegal, abusive,  harassing, threatening or otherwise objectionable or in breach of any  applicable law, regulation, governmental order; making, transmitting or storing electronic copies of content protected by copyright without the  permission of the owner.

Links to Other Websites This website may contain links to other sites. Unless expressly stated, these sites are not under the control of Katie MacCallum or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this website does not imply any endorsement of the sites themselves or of those in control of them.

Availability of the Website & Disclaimers Any online facilities, tools, services or information that Katie MacCallum makes  available through the website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the  law, we provide no warranties (express or implied) of fitness for a  particular purpose, accuracy of information, compatibility and  satisfactory quality. Katie MacCallum is under no obligation to update information on the website.  While Katie MacCallum endeavors to ensure that the website is secure and free of errors, viruses and other malware, we give no warranty or guarantee in that regard and all users take responsibility for their own security,  that of their personal details and their computers.  Katie MacCallum accepts no liability for any disruption or non-availability of the website. Katie MacCallum reserves the right to alter, suspend or discontinue any part (or  the whole of) the website including, but not limited to, any products  and/or services available. These terms and conditions shall continue to  apply to any modified version of the website unless it is expressly  stated otherwise.

Limitation of  Liability Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your  negligence, as applicable; (b) limit or exclude our or your liability  for fraud or fraudulent misrepresentation; or (c) limit or exclude any  of our or your liabilities in any way that is not permitted under applicable law. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. To the maximum extent permitted by law, Katie MacCallum accepts no liability for any of the following: Any  business losses, such as loss of profits, income, revenue, anticipated  savings, business, contracts, goodwill or commercial opportunities; loss  or corruption of any data, database or software; any special, indirect  or consequential loss or damage.

General You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and  conditions where we reasonably believe your rights will not be affected.  These terms and conditions may be varied by us from time to time. Such revised  terms will apply to the website from the date of publication. Users  should check the terms and conditions regularly to ensure familiarity with the then current version. These terms and conditions together with the Privacy Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and  conditions.

Conformity We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following  obligation. Upon delivery, the Goods will: Be of satisfactory quality; be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held  out by us or set out in the Contract; and conform to their description. It is not a failure to conform if the failure has its origin in your materials.